The problem occurs due to improper installation of the glass panel. The panel should first be installed on a switch that is not connected to electricity. When power is applied, the switch sets the volumetric sensor responsible for turning on and off. If a panel is installed on a switch without turning off the power, the sensor will not recognize that a panel has been added and will need to be reconfigured.
Solution: Turn off power to the breaker for 20-30 seconds in the indoor electrical distribution panel, then turn on the power and allow the breaker 1 minute to reset.
If the problem persists:
- Turn off the power to the switch and remove the glass panel.
- Pull out the touchpad (blue) slightly by 2mm. This will bring the sensor closer to the panel and make it more sensitive.
- Check the fastening screws of the metal fastening of the switch to the mounting box: they should not be overtightened, and the fastening should not be bent.
- Install the panel so that it snaps into place on all latches.
- Turn on the power and allow the breaker 1 minute to reset.